My question involves a condominium located in the State of: California
Hi, I live in a townhouse, which is about 30 years old. In April of this year, I saw water intrusions into my garage, under the patio and storage area under the stairs. I reported the problem to my property management (April 18, 2014). Despite my numerous calls seeking for update, they have not provided one to me except a couple times when I was lucky enough to catch them on the phone. They have never proactively called me to let me know what's going on. Fast forward to today (September 22, 2014) they have not even started the repair. I have to move for a job in less than 2 months and now I cannot do anything with my place; either sell or rent, because of this pending repair.
In addition, I had a family emergency recently, and brought back a very sick person home, and have been nursing him at home since September 9th. Last Wednesday (September 17, 2014) I had a partial power outage in my unit. This had happened about a month prior, and for that one, I'd called my own contractor through home protection service, and had it fixed, but the home protection sent me a report the day after the repair, letting me know that the cause of the problem came from the common panel, which was our property management's responsibility. The partial power outage that happened this time, it is the same problem. I could tell so because the same exact areas have lost power, which include vital things like washer, dryer, microwave, gas oven, bedroom lights, garage opener. In order for me to nurse my family member, I need these things to be working, so I reported this directly to our property management on the same day and explaining the situation. They were adamant that I'd send a written report from my home protection from the last repair (for them to do anything), which states that the problem did come from the common panel (and I did--but they went home and did not acknowledge receipt until the next day).
Thursday and Friday went by, and I called several times each day. No one has returned my calls or replied to my emails. As we were going into the weekend, I decided to call for one last time on Friday (Sept. 19th), around 4:20pm. Then a supervisor got on the phone and she was extremely rude, talking over me and very accusatory of the way she talked. I was exhausted from the family emergency and all that's happening, so I told her that I was exhausted, and that I wasn't there to argue with her, and just give me a solution. After some more ugly talk by her, she set up an appointment to send an electrician that they contract with, for September 22nd, 2014 Monday (but I had to confirm in writing that if they determine that the cause was from within my unit, then I'd pay the bill...I agreed, because I couldn't do anything since the suspected cause was coming from the common panel, which we aren't supposed to touch ourselves!).
Electrician showed up on the 22nd, and he confirmed that there was nothing wrong inside my unit, and the cause WAS from the common panel. He had all the equipment with him, but there was a meter from Edison that was blocking his access to the panel where he had to replace the switches in the common panel.
So he had to call his office , who then called our property management (to have property management provide access for him by arranging with Edison).
I called the electrician's office to make sure they called my property management, which they did. So I gave it another hour (around 10am) and I called my property management. They gave me no solid answer as to whether they received the call from the electrician's office or where things stood.
The whole day went by without any update (and all these times, I had to work from home, which isn't flying well with my manager). So, despite me not wanting to deal with them anymore (and I can't stand the way they treat me, like I'm the trouble maker), I called at 4pm to see where things were at. The receptionist picked up the phone as usual, and I told her to have the person responsible for our townhouse to call me back (because this person is always "on the phone" when I call).
6pm, no call. They've gone home. Now I've been without power for 6 days and I have no idea when this will get fixed, if at all.
Again, my move time is approaching, and nothing has been done about my property due to the fact that I'm waiting for the property management/HOA to repair the water issues, plus this partial power outage, and me nursing the family member, I feel that I have no hope, and nowhere to turn to.
Is there a way that I could get these people move faster? 5+ months of waiting around is too long, and leaving someone without power especially when nursing a sick one at home, is unacceptable, it is almost inhumane, in my opinion.
Any advise anyone could provide me would be tremendously appreciated. I feel that I'm at the end of my lope.
Thank you for your time and consideration.
Hi, I live in a townhouse, which is about 30 years old. In April of this year, I saw water intrusions into my garage, under the patio and storage area under the stairs. I reported the problem to my property management (April 18, 2014). Despite my numerous calls seeking for update, they have not provided one to me except a couple times when I was lucky enough to catch them on the phone. They have never proactively called me to let me know what's going on. Fast forward to today (September 22, 2014) they have not even started the repair. I have to move for a job in less than 2 months and now I cannot do anything with my place; either sell or rent, because of this pending repair.
In addition, I had a family emergency recently, and brought back a very sick person home, and have been nursing him at home since September 9th. Last Wednesday (September 17, 2014) I had a partial power outage in my unit. This had happened about a month prior, and for that one, I'd called my own contractor through home protection service, and had it fixed, but the home protection sent me a report the day after the repair, letting me know that the cause of the problem came from the common panel, which was our property management's responsibility. The partial power outage that happened this time, it is the same problem. I could tell so because the same exact areas have lost power, which include vital things like washer, dryer, microwave, gas oven, bedroom lights, garage opener. In order for me to nurse my family member, I need these things to be working, so I reported this directly to our property management on the same day and explaining the situation. They were adamant that I'd send a written report from my home protection from the last repair (for them to do anything), which states that the problem did come from the common panel (and I did--but they went home and did not acknowledge receipt until the next day).
Thursday and Friday went by, and I called several times each day. No one has returned my calls or replied to my emails. As we were going into the weekend, I decided to call for one last time on Friday (Sept. 19th), around 4:20pm. Then a supervisor got on the phone and she was extremely rude, talking over me and very accusatory of the way she talked. I was exhausted from the family emergency and all that's happening, so I told her that I was exhausted, and that I wasn't there to argue with her, and just give me a solution. After some more ugly talk by her, she set up an appointment to send an electrician that they contract with, for September 22nd, 2014 Monday (but I had to confirm in writing that if they determine that the cause was from within my unit, then I'd pay the bill...I agreed, because I couldn't do anything since the suspected cause was coming from the common panel, which we aren't supposed to touch ourselves!).
Electrician showed up on the 22nd, and he confirmed that there was nothing wrong inside my unit, and the cause WAS from the common panel. He had all the equipment with him, but there was a meter from Edison that was blocking his access to the panel where he had to replace the switches in the common panel.
So he had to call his office , who then called our property management (to have property management provide access for him by arranging with Edison).
I called the electrician's office to make sure they called my property management, which they did. So I gave it another hour (around 10am) and I called my property management. They gave me no solid answer as to whether they received the call from the electrician's office or where things stood.
The whole day went by without any update (and all these times, I had to work from home, which isn't flying well with my manager). So, despite me not wanting to deal with them anymore (and I can't stand the way they treat me, like I'm the trouble maker), I called at 4pm to see where things were at. The receptionist picked up the phone as usual, and I told her to have the person responsible for our townhouse to call me back (because this person is always "on the phone" when I call).
6pm, no call. They've gone home. Now I've been without power for 6 days and I have no idea when this will get fixed, if at all.
Again, my move time is approaching, and nothing has been done about my property due to the fact that I'm waiting for the property management/HOA to repair the water issues, plus this partial power outage, and me nursing the family member, I feel that I have no hope, and nowhere to turn to.
Is there a way that I could get these people move faster? 5+ months of waiting around is too long, and leaving someone without power especially when nursing a sick one at home, is unacceptable, it is almost inhumane, in my opinion.
Any advise anyone could provide me would be tremendously appreciated. I feel that I'm at the end of my lope.
Thank you for your time and consideration.
Repair and Maintenance: Hoa/Property Management Do Not Help Repair. How Can I Make Them Do Their Job
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