My question involves a consumer law issue in the State of: California
My merchant account provider tells me I may have gotten one or more fraudulent orders. They immediately closed my merchant account and refunds all the orders that I did not withdraw the money for yet.
The terms and conditions states that they will keep part of the balance in a reserve to guard against risks such as chargebacks. They did not follow this. They just terminated my account and refunded all unpaid balances to my customers.
They said it is up to me to arrange payment again from the customers they refunded. Is the merchant account provider allowed to refund my money without my permission?
My merchant account provider tells me I may have gotten one or more fraudulent orders. They immediately closed my merchant account and refunds all the orders that I did not withdraw the money for yet.
The terms and conditions states that they will keep part of the balance in a reserve to guard against risks such as chargebacks. They did not follow this. They just terminated my account and refunded all unpaid balances to my customers.
They said it is up to me to arrange payment again from the customers they refunded. Is the merchant account provider allowed to refund my money without my permission?
Online Services: Merchant Account Refunded My Customers Without My Permission
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