Tennessee
A friend of mine bought a $1200 Craftsman table saw 2 years ago from Sears in Memphis. He never opened it in all this time and just yesterday sold it to me. I open her up, start putting her together and find out the fence and rails included are for a different table saw and will not fit this one.
He no longer has the receipt, however one call (of many) to Sears confirmed that they have a log of the transaction in their system.
The warranty was only 1 year, so is now expired, however my research has uncovered the wonderful world of implied warranties of merchantability [which last 4 years, btw).
Implied warranty of merchantability states that goods must be fit for the ordinary purpose for which the goods are intended. So, my understanding is that seeing as a table saw's intended use is to create cuts dependent upon a fence system and they have provided one that cannot do that, they are in breach of the implied warranty.
I have spent many hours today on the phone to various people - the customer service rep was very helpful and has forwarded an official request for response from the local store manager (who is unavailable 'til Sunday). She wants to help, and knows that it isn't mine or my friend's fault that we've been given the wrong fence system, however we have a number of obstacles in the way, being 1) our only proof of purchase are their own records, and b) this sale is from 2 years ago.
I'm not going to launch right in with threats when the manager calls, all I'd like is a little information and to find out if my understanding of implied warranties is correct. If so, I'd like to politely mention this in hopes that they'll take me seriously and offer some kind of fix.
What do you guys think? Thanks for your time.
A friend of mine bought a $1200 Craftsman table saw 2 years ago from Sears in Memphis. He never opened it in all this time and just yesterday sold it to me. I open her up, start putting her together and find out the fence and rails included are for a different table saw and will not fit this one.
He no longer has the receipt, however one call (of many) to Sears confirmed that they have a log of the transaction in their system.
The warranty was only 1 year, so is now expired, however my research has uncovered the wonderful world of implied warranties of merchantability [which last 4 years, btw).
Implied warranty of merchantability states that goods must be fit for the ordinary purpose for which the goods are intended. So, my understanding is that seeing as a table saw's intended use is to create cuts dependent upon a fence system and they have provided one that cannot do that, they are in breach of the implied warranty.
I have spent many hours today on the phone to various people - the customer service rep was very helpful and has forwarded an official request for response from the local store manager (who is unavailable 'til Sunday). She wants to help, and knows that it isn't mine or my friend's fault that we've been given the wrong fence system, however we have a number of obstacles in the way, being 1) our only proof of purchase are their own records, and b) this sale is from 2 years ago.
I'm not going to launch right in with threats when the manager calls, all I'd like is a little information and to find out if my understanding of implied warranties is correct. If so, I'd like to politely mention this in hopes that they'll take me seriously and offer some kind of fix.
What do you guys think? Thanks for your time.
Warranties: Is Implied Warranty Transferable And/or Dependent Upon Proof of Purchase
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