My question involves a consumer law issue in the State of: NY
If an electric service customer is told by their supplier that a partial power outage to their home was not the company's responsibility and they must hire a private electrician to fix the problem. The private electrician determined that the problem was not inside the customers home and could do nothing, but he had to be paid anyway for his time. The customer called the electric company and informed them of what the electrician had said. They eventually sent a repair truck and fixed the problem. What chance will the customer have to be paid back if they submit the electrician's bill to the power company seeing the customer was given wrong advice?
If an electric service customer is told by their supplier that a partial power outage to their home was not the company's responsibility and they must hire a private electrician to fix the problem. The private electrician determined that the problem was not inside the customers home and could do nothing, but he had to be paid anyway for his time. The customer called the electric company and informed them of what the electrician had said. They eventually sent a repair truck and fixed the problem. What chance will the customer have to be paid back if they submit the electrician's bill to the power company seeing the customer was given wrong advice?
Service Providers: Collecting from a Utility
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