My question involves a consumer law issue in the State of: TX
I bought a new table online from a local furniture store and had it delivered
The table was delivered and assembled by the delivery man
I noticed after delivery that the table had a wobbly base and noticeable tilt
I alerted the merchant that the table was defective and that I wanted to return the table
They requested photos and video showing the tilt and wobble, which I provided
They acknowledged the defect and said their manufacturer would replace the table
Their return policy is listed in the terms and conditions web-page where it states:
- orders that are returned or refused are subject to a 20% restock fee
- delivery and freight costs of the returned items must be paid for by the customer
Also on this web-page, the warranty for merchandise is:
- materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied.
- to the fullest extent permissible pursuant to applicable law, merchant disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement
Currently they want to charge me about $500 in return shipping fees and restocking fees (for a $1000 table)
Can they charge me to return or exchange a defective piece of furniture?
I bought a new table online from a local furniture store and had it delivered
The table was delivered and assembled by the delivery man
I noticed after delivery that the table had a wobbly base and noticeable tilt
I alerted the merchant that the table was defective and that I wanted to return the table
They requested photos and video showing the tilt and wobble, which I provided
They acknowledged the defect and said their manufacturer would replace the table
Their return policy is listed in the terms and conditions web-page where it states:
- orders that are returned or refused are subject to a 20% restock fee
- delivery and freight costs of the returned items must be paid for by the customer
Also on this web-page, the warranty for merchandise is:
- materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied.
- to the fullest extent permissible pursuant to applicable law, merchant disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement
Currently they want to charge me about $500 in return shipping fees and restocking fees (for a $1000 table)
Can they charge me to return or exchange a defective piece of furniture?
Retailers: Return Defective Merchandise
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