My question involves a consumer law issue in the State of: Washington
We purchased a new car with preapproved loan through our credit union. The dealer claimed they could process it through CUDL, all the paperwork has the name of our bank BECU, but we received payment coupons from an entirely different bank. BECU says the loan was not processed through them. The dealer said it was no big deal and within their right to change banks even after we provided approved lending from our bank. The finance rate is slightly different, but the biggest issue for us is that we feel lied to and do not trust these people now. What are our rights? We've asked them to do a cancellation of the loan and process it through our bank as was originally agreed upon and also what is reflected in the paperwork. So far nothing has been changed. It's been 17 days since purchase.
Thanks
We purchased a new car with preapproved loan through our credit union. The dealer claimed they could process it through CUDL, all the paperwork has the name of our bank BECU, but we received payment coupons from an entirely different bank. BECU says the loan was not processed through them. The dealer said it was no big deal and within their right to change banks even after we provided approved lending from our bank. The finance rate is slightly different, but the biggest issue for us is that we feel lied to and do not trust these people now. What are our rights? We've asked them to do a cancellation of the loan and process it through our bank as was originally agreed upon and also what is reflected in the paperwork. So far nothing has been changed. It's been 17 days since purchase.
Thanks
Sales Agreements: Dealer Switched from Preapproved Bank
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